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Service Quality

Jan 03, 2018
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We try our best to secure your data by improving our product quality.

However, unfortunately, we face some troubles due to unit failure.

Buffalo has been making improvement on warranty & customer service field since 2015, and this finally bring us ARC awarded by Buffalo partner’s satisfaction.

When you need help, now Buffalo offers the industry best support for you.

 

 

TeraStation Quality Improvement

 

1.) NAS-grade Hard Drives Included 

To improve reliability, Buffalo started to adapt NAS grade HDD for TeraStation 5000 series. This improved reliability and stability, and leds to less HDD failure reported since 2014.

 

Since 2017, with launch of new TeraStation family, we add “Enterprise grade” lineup for 12bay model, and expand NAS grade HDD lineup to TeraStation 3010 series.

 

2.) Quad Core CPU with ECC Memory (T5010) 

To improve performance stability, Buffalo adapted Quad Core CPU for TeraStation 5010 series. Higher performance CPU will let you handle larger data transaction smoothly. 

Also TeraStation comes with server grade memory module, called “ECC
(Error-correcting code)”, which brings stability.

 

 

 

3.) Duplex Firmware Feature 

In some cases, devices may stop working due to an unexpected firmware accident or OS failure. To prevent such downtime, TeraStation keeps firmware data in different two locations. (HDD and NAND). If master firmware data on HDD crashed by accident, then its backup data on NAND automatically fixes the master data and is designed to bring the unit back to operation automatically. 

This allows you to quickly restore the OS with the assistance of the Duplex Firmware feature without compromising data.

 

 

4.) Buffalo Operating System Tuned for Stability 

What is reliability and stability? For NAS, the answer is “continuous operation under severe data transaction”.

Buffalo TeraStation OS is well tuned up to bear simultaneous full data access. TS5010 series does not stop working over 24 hours with simultaneous access from up to 100 client. Buffalo brings the real data storage reliability and stability with our confidence (differs depends on model).

 

 

 

 

                         

 

 

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