Warranty Terms


Buffalo Americas, Inc. (Buffalo) warrants its products, specified below, are free from defects in material and workmanship under normal use, for the designated warranty period specified below. Subject to the conditions and limitations set forth below, Buffalo will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. The warranty becomes effective from the date of shipment. In the event this product is found to be defective within the warranty period, Buffalo will, at its discretion, repair or replace the defective product.

Buffalo now offers a 5-year enhanced warranty for select TeraStation products. Please visit the enhanced warranty page for more information.

Business Switch lifetime warranty requires warranty registration within 90 days of purchase.

Please refer to the following table for specific standard warranty periods...


Product Product Series Warranty Period

LinkStation™ Live, LinkStation™ Pro, LinkStation™ Duo, LinkStation™ Pro Duo, LinkStation™ Pro Quad

LS-XL, LS-VL, LS-WXL/R1, LS-WXL/1D, LS-WVL/R1, LS-QVL/R5

1-year

LinkStation™ 210, LinkStation™ 220

LS210D, LS220D

2-year

LinkStation™ 410, LinkStation™ 420, LinkStation™ 421e, TeraStation™ Duo, TeraStation™ III, TeraStation™ III Rackmount, TeraStation™ ES, TeraStation™ III iSCSI Rackmount, TeraStation™ 1200, TeraStation™ 3400, TeraStation™ 3400r Rackmount, TeraStation™ 5200,

LS410D, LS420D, LS421DE, TS-WXL/R1, TS-WXL/1D, TS-XL/R5, TS-RXL/R5, TS-XEL/R5, TS-IXL/R5, TS-RIXL/R5, TS1200D, TS3400D, TS3400R, TS5200D, TS5400D, TS5400R, TS5600D, TS5800D, TS-2RZSD, TS-2RZHD, WS-WVL/R1, WS-QVL/R5, WS-RVL/R5, WS-6VL/R5, WS5200D(R2), WS540

3-year

Product Product Series Warranty Period

DriveStation™

HD-LCU3

    1-year

DriveStation™ Axis Velocity

HD-LXU3

2-year

DriveStation™ DDR, DriveStation™ Mini Thunderbolt SSD, DriveStation™ Duo USB 3.0, DriveStation™ Quad USB 3.0

HD-GDU3, SSD-WAT, HD-WHU3, HD-QHU3

3-year

Product Product Series Warranty Period

MiniStation™

HD-PCFU3

1-year

MiniStation™ Plus

HD-PNTU3

2-year

MiniStation™ Extreme, MiniStation™ Thunderbolt, MiniStation™ DDR, MiniStation™ Air

HD-PZU3, HD-PATU3, HD-PGDU3, HDW-PDU3

3-year

Product Product Series Warranty Period

USB 3.0 ExpressCard Adapters

IFC-PCIE2U3, IFC-EC2U3/UC

1-year

Product Product Series Warranty Period

MediaStation™ DVD and Blu-Ray Burners

    DVSM-PC58U2VB, BRXL-PC6U2B, BRXL-16U3

2-year

Product Product Series Warranty Period

AirStation™ Extreme AC 1750, AirStation™ AC 1750 DD-WRT, AirStation™ Extreme AC 1200, AirStation™ N600, AirStation™ Extreme N600, AirStation™ N600 DD-WRT, AirStation™ AC433 Travel Router, AirStation™ N300 DD-WRT, AirStation™ N150 and AirStation™ wireless adapters and accessories

WZR-1750DHP, WZR-1750DHPD, WZR-1166DHP, WHR-600D, WZR-600DHP2, WZR-600DHP2D, WMR-433-BK, WZR-300HP2D, WCR-GN, WLI-H4-D1300, WLI-TX4-AG300N, WLAE-AG300N, WLI-UC-G300HP, WLI-UC-G300N, WLI-UC-G450, WLI-UC-GNHP, WLI-UC-GNM, WLE-DA2, WLE-2DA, WLE-HG-DYG, WLE-RMC

3-year

Product Product Series Warranty Period

AirStation™ High Power N600, AirStation™ High Power N450, AirStation™ High Power N300, AirStation™ N150 and all Wireless Accessories

WZR-HP-AG300H, WZR-HP-G450H, WZR-HP-G300NH, WHR-HP-G300N, WCR-GN, WLI-TX4-AG300N, WLAE-AG300N, WLI-UC-G300HP, WLI-UC-G300N, WLI-UC-G450, WLI-UC-GNHP, WLI-UC-GNM, WLE-DA2, WLE-2DA, WLE-HG-DYG, WLE-RMC, WLE-LNC, WLE-KG-VPB

2-year

Product Product Series Warranty Period

Multi-port switches

BS-GU2016, BS-GU2024, BS-GU2016P, BS-GS2008, BS-GS2016, BS-GS2024, BS-GS2048, BS-GS2008P, BS-GS2016P, BS-GS2024P

Lifetime*

Multi-port switches

LSW3-GT-5EP/W, LSW4-GT-8EP/W, LSW3-TX-5EP/W, LSW3-TX-8EP/W, BS-2108U, BS-2116U

3-year

*Lifetime warranty requires warranty registration within 90 days of purchase.

Product Product Series Warranty Period

Multi-port switches

LSW3-GT-5EP/W, LSW4-GT-8EP/W, LSW3-TX-5EP/W, LSW3-TX-8EP/W, BS-2108U, BS-2116U

2-year

Product Product Series Warranty Period

Certified, TechWorks™, FireStix™, Select

All applicable skus

Lifetime

Limitations of Warranty


This warranty does not include non-Buffalo Americas installed components. This limited warranty does not cover any damage to the product that results from abnormal mechanical or environmental conditions, abuse, accident, improper installation, misuse, insufficient or excessive electrical supply, natural disaster, or any unauthorized disassembly, repair, or modification. This limited warranty also does not apply to any product on which the original product label and or UPC information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to US export regulations.

This limited warranty covers only replacements for defective Buffalo products, as described above. Buffalo does not cover under warranty and is not liable for any loss of data or any costs associated with diagnosing the source of system problems or installing, removing or servicing Buffalo products. This warranty excludes 3rd party software, connected equipment or stored data. In the event of a claim, Buffalo's sole obligation shall be to replace our product with its equivalent or the best possible substitute.

Under no circumstances shall Buffalo Americas be liable in any way to the user for damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of, or inability to use, the Buffalo products. Buffalo Americas reserves the right to revise or update its products, software, or documentation in keeping with technological advances without obligation to notify any individual or entity.

Technical Support and firmware upgrades for Buffalo Americas products are restricted to the country/region of purchase. Please refer to the Buffalo Technical Support Information received with your product purchase.

Buffalo AirStation Open Source DD-WRT Routers shipped after 3/1/2014 are factory pre-loaded with the open source version of DD-WRT. All development, firmware updates, technical and configuration support will be provided by DD-WRT and the DD-WRT community. Buffalo Americas provides a limited hardware warranty that covers malfunctioning hardware.

RMA Procedures and Requirements

Defective products may be replaced by the authorized Buffalo reseller or distributor from which the product was originally purchased, or directly through Buffalo based on the following procedures and requirements.

When returning a product, include your original proof of purchase. Return requests cannot be processed without proof of purchase. Shipment of returned product to Buffalo Americas is the responsibility of the purchaser. All expressed and implied warranties for the Buffalo product are limited in duration to the specified warranty period.

RMA Options:

  • Standard Return

    After providing your Proof of Purchase to establish Warranty entitlement, you will be provided with an address to return your defective part. You are responsible for shipping costs, and we recommend you use a trackable shipping service and retain your tracking number. Once Buffalo receives the part and verifies that it is correct, we will send you a replacement at our expense.

    Unsolicited returns where an RMA was not established will be returned, as will incomplete shipments, and shipments of parts other than those for which proof of purchase was provided.

  • Advanced Return (Cross-ship)

    After providing your Proof of Purchase to establish Warranty entitlement, you will be given a link to provide a credit card to pay for the method which we use to ship your replacement part. At the same time, a collateral hold will be placed on your card for the purchase price of the unit. Once this is complete, we will ship you a replacement part and a prepaid return label for you to send us back your defective part. If after 30 days, the defective part has not been returned, you will be charged the purchase price.

    Advanced RMAs are not available for consumer wireless products.

  • Enhanced Warranty

    Business class products can be purchased with an Enhanced Warranty, which provides for enhanced service for your mission-critical systems. A replacement unit or part will be shipped with a prepaid return label via Fedex Overnight shipping. If the RMA is created by 2PM Central on a business day, it will ship that same day. otherwise, it will ship the following business day.

    More information can be found on the Enhanced Warranty Page.

Please have your proof of purchase receipt to get warranty support. All defective products shall be returned with a proof of purchase. In no event shall Buffalo Americas's liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its accompanying software, or its documentation. Buffalo Americas does not provide refunds for any product.

Buffalo Americas replacement products are only shipped within the USA and Canada. If product has been exported outside these countries, customer must supply a US or Canadian address for shipping the replacement.

Important Notice

Buffalo devices are designed for home or office use. Buffalo cannot be made liable for any damages, loss of data or damage following thereof (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use this Buffalo product, even if Buffalo has been advised of the possibility of such damages.

Buffalo does not perform any data recovery services. If you are unable to access data on your drive due to damage such as that mentioned above, you may wish to consider contacting an independent data recovery service.

To protect against power surges and power outages, we strongly recommend that you use power surge protection and UPS solutions suitable for your situation.

Good IT practice suggests that you back up your data and store the backed-up data in a secure place, called vaulting, which assumes that an organization's computer files are copied regularly on some type of removable medium, such as magnetic tape, CD or hard disk, and then delivered to an off-site location for safekeeping. The timing and extent of backups can vary (from continuous real time to once a day or once a week), depending on the organization's needs.

This warranty is void if:

  • The product was operated/stored in abnormal use conditions;
  • The product is repaired, modified or altered
  • The product was subjected to abuse, neglect, electrical fault, improper packaging, accident or acts of nature;
  • The product was installed improperly;
  • The serial number of the product is defaced or missing;
  • The tamper seal on the casing is broken.
  • The product is upgraded with firmware not applicable to region of purchase.

 

For further questions, please contact our technical support staff.

Download Buffalo Warranty Statement for Refurbished Products

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