Support
Buffalo Americas prides itself on offering best in class support for your products. Our technical support team can help you with configuration, troubleshooting, and other support issues for all Buffalo Americas products.
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Enter Product Serial Number Below for Support options
I don't have a Serial Number Check the status of a RMAIn addition to the Limited Warranty, your Buffalo product also comes with complimentary US-based technical support to assist with the setup of your unit or to help you with any warranty issues you may have, either via phone, email or live chat.
Depending on your product, you can contact our team via phone for the initial setup of your product, and then via email or live chat for the remainder of your product’s warranty.
| Product Family | Phone | Email And Chat |
| TeraStation™ 3000/5000/7000/TS-V/TS-X | 3 Years | Best effort after warranty period |
| TeraStation™ 1000 / TS-XE | 1 Year | Warranty Period |
Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for 1 year from purchase via phone or via email and chat for the entirety of the warranty period.
Support Setup assistance will be provided for the following features:
Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for 1 year from purchase via phone or via email and chat for the entirety of the warranty period.