Warranty & RMA

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Buffalo Americas, Inc. (Buffalo) warrants its products, specified below, are free from defects in material and workmanship under normal use, for the designated warranty period specified below. Subject to the conditions and limitations set forth below, Buffalo will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. The warranty becomes effective from the date of shipment. In the event this product is found to be defective within the warranty period, Buffalo will, at its discretion, repair or replace the defective product.

Buffalo now offers a 5-year enhanced warranty for select TeraStation products. Please visit the enhanced warranty page for more information.

Business Switch lifetime warranty requires warranty registration within 90 days of purchase.

Please refer to the following table for specific standard warranty periods.

Network Storage
Product Product Series Warranty Period
LinkStation™ Live, LinkStation™ Pro, LinkStation™ Duo, LinkStation™ Pro Duo, LinkStation™ Pro Quad LS-XL, LS-VL, LS-WXL/R1, LS-WXL/1D, LS-WVL/R1, LS-QVL/R5 1-year
LinkStation™ 210, LinkStation™ 220 LS210D, LS220D 2-year
LinkStation™ 410, LinkStation™ 420, LinkStation™ 421e, TeraStation™ Duo, TeraStation™ III, TeraStation™ III Rackmount, TeraStation™ ES, TeraStation™ III iSCSI Rackmount, TeraStation™ 1200, TeraStation™ 3400, TeraStation™ 3400r Rackmount, TeraStation™ 5200, TeraStation™ 5400, TeraStation™ 5400r, TeraStation™ 5600, TeraStation™ 5800, TeraStation™ 7120r, TeraStation™ 7120r Enterprise, TeraStation Pro™ Duo WSS, TeraStation Pro™ Quad WSS, TeraStation Pro™ Rackmount WSS, TeraStation Pro™ 6 WSS, TeraStation™ 5200 WSS, TeraStation™ 5400 WSS, TeraStation™ 5400r Rackmount WSS, TeraStation™ 5600 WSS, LS410D, LS420D, LS421DE, TS-WXL/R1, TS-WXL/1D, TS-XL/R5, TS-RXL/R5, TS-XEL/R5, TS-IXL/R5, TS-RIXL/R5, TS1200D, TS3400D, TS3400R, TS5200D, TS5400D, TS5400R, TS5600D, TS5800D, TS-2RZSD, TS-2RZHD, WS-WVL/R1, WS-QVL/R5, WS-RVL/R5, WS-6VL/R5, WS5200D(R2), WS5400D(R2), WS5400R(R2), WS5600D(R2) 3-year
Desktop Hard Drives
Product Product Series Warranty Period
DriveStation™ HD-LCU3 1-year
DriveStation™ Axis Velocity HD-LXU3 2-year
DriveStation™ DDR, DriveStation™ Mini Thunderbolt SSD, DriveStation™ Duo USB 3.0, DriveStation™ Quad USB 3.0 HD-GDU3, SSD-WAT, HD-WHU3, HD-QHU3 3-year
Portable Hard Drives
Product Product Series Warranty Period
MiniStation™ HD-PCFU3 1-year
MiniStation™ Plus HD-PNTU3 2-year
MiniStation™ Extreme, MiniStation™ Thunderbolt, MiniStation™ DDR, MiniStation™ Air HD-PZU3, HD-PATU3, HD-PGDU3, HDW-PDU3 3-year
Accessories
Product Product Series Warranty Period
USB 3.0 ExpressCard Adapters IFC-PCIE2U3, IFC-EC2U3/UC 1-year
Optical Disc Drives
Product Product Series Warranty Period
MediaStation™ DVD and Blu-Ray Burners DVSM-PC58U2VB, BRXL-PC6U2B, BRXL-16U3 2-year
Wireless Networking - Purchased On or After Dec 1, 2011
Product Product Series Warranty Period
AirStation™ Extreme AC 1750, AirStation™ AC 1750 DD-WRT, AirStation™ Extreme AC 1200, AirStation™ N600, AirStation™ Extreme N600, AirStation™ N600 DD-WRT, AirStation™ AC433 Travel Router, AirStation™ N300 DD-WRT, AirStation™ N150 and AirStation™ wireless adapters and accessories WZR-1750DHP, WZR-1750DHPD, WZR-1166DHP, WHR-600D, WZR-600DHP2, WZR-600DHP2D, WMR-433-BK, WZR-300HP2D, WCR-GN, WLI-H4-D1300, WLI-TX4-AG300N, WLAE-AG300N, WLI-UC-G300HP, WLI-UC-G300N, WLI-UC-G450, WLI-UC-GNHP, WLI-UC-GNM, WLE-DA2, WLE-2DA, WLE-HG-DYG, WLE-RMC 3-year
Wireless Networking - Purchased Prior to Dec 1, 2011
Product Product Series Warranty Period
AirStation™ High Power N600, AirStation™ High Power N450, AirStation™ High Power N300, AirStation™ N150 and all Wireless Accessories WZR-HP-AG300H, WZR-HP-G450H, WZR-HP-G300NH, WHR-HP-G300N, WCR-GN, WLI-TX4-AG300N, WLAE-AG300N, WLI-UC-G300HP, WLI-UC-G300N, WLI-UC-G450, WLI-UC-GNHP, WLI-UC-GNM, WLE-DA2, WLE-2DA, WLE-HG-DYG, WLE-RMC, WLE-LNC, WLE-KG-VPB 2-year
Wired Networking - Purchased On or After Dec 1, 2011 *Lifetime warranty requires warranty registration within 90 days of purchase.
Product Product Series Warranty Period
Multi-port switches BS-GU2016, BS-GU2024, BS-GU2016P, BS-GS2008, BS-GS2016, BS-GS2024, BS-GS2048, BS-GS2008P, BS-GS2016P, BS-GS2024P Lifetime*
Multi-port switches LSW3-GT-5EP/W, LSW4-GT-8EP/W, LSW3-TX-5EP/W, LSW3-TX-8EP/W, BS-2108U, BS-2116U 3-year
Wired Networking - Purchased Prior to Dec 1, 2011
Product Product Series Warranty Period
Multi-port switches LSW3-GT-5EP/W, LSW4-GT-8EP/W, LSW3-TX-5EP/W, LSW3-TX-8EP/W, BS-2108U, BS-2116U 2-year
Memory
Product Product Series Warranty Period
Certified, TechWorks™, FireStix™, Select All applicable skus Lifetime


Limitations of Warranty

This warranty does not include non-Buffalo Americas installed components. This limited warranty does not cover any damage to the product that results from abnormal mechanical or environmental conditions, abuse, accident, improper installation, misuse, insufficient or excessive electrical supply, natural disaster, or any unauthorized disassembly, repair, or modification. This limited warranty also does not apply to any product on which the original product label and or UPC information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to US export regulations.

This limited warranty covers only replacements for defective Buffalo products, as described above. Buffalo does not cover under warranty and is not liable for any loss of data or any costs associated with diagnosing the source of system problems or installing, removing or servicing Buffalo products. This warranty excludes 3rd party software, connected equipment or stored data. In the event of a claim, Buffalo's sole obligation shall be to replace our product with its equivalent or the best possible substitute.

Under no circumstances shall Buffalo Americas be liable in any way to the user for damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of, or inability to use, the Buffalo products. Buffalo Americas reserves the right to revise or update its products, software, or documentation in keeping with technological advances without obligation to notify any individual or entity.

Technical Support and firmware upgrades for Buffalo Americas products are restricted to the country/region of purchase. Please refer to the Buffalo Technical Support Information received with your product purchase.

Buffalo AirStation Open Source DD-WRT Routers shipped after 3/1/2014 are factory pre-loaded with the open source version of DD-WRT. All development, firmware updates, technical and configuration support will be provided by DD-WRT and the DD-WRT community. Buffalo Americas provides a limited hardware warranty that covers malfunctioning hardware. Click here for more information on what is covered by this warranty.

RMA Procedures and Requirements

Defective products may be replaced by the authorized Buffalo reseller or distributor from which the product was originally purchased, or directly through Buffalo based on the following procedures and requirements.

When returning a product, include your original proof of purchase. Return requests cannot be processed without proof of purchase. Shipment of returned product to Buffalo Americas is the responsibility of the purchaser. All expressed and implied warranties for the Buffalo product are limited in duration to the specified warranty period.

Please have your proof of purchase receipt to get warranty support. All defective products shall be returned with a proof of purchase. In no event shall Buffalo Americas's liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its accompanying software, or its documentation. Buffalo Americas does not offer refunds for any product.

Buffalo Americas replacement products are only shipped within the USA and Canada. If product has been exported outside these countries, customer must supply a US or Canadian address for shipping the replacement.

Additional requirements apply to memory product warranty support.

Download Memory Warranty Statement opens in new window

Important Notice

Buffalo devices are designed for home or office use. Buffalo cannot be made liable for any damages, loss of data or damage following thereof (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use this Buffalo product, even if Buffalo has been advised of the possibility of such damages.

Buffalo does not perform any data recovery services. If you are unable to access data on your drive due to damage such as that mentioned above, you may wish to consider contacting an independent data recovery service.

To protect against power surges and power outages, we strongly recommend that you use power surge protection and UPS solutions suitable for your situation.

Good IT practice suggests that you back up your data and store the backed-up data in a secure place, called vaulting, which assumes that an organization's computer files are copied regularly on some type of removable medium, such as magnetic tape, CD or hard disk, and then delivered to an off-site location for safekeeping. The timing and extent of backups can vary (from continuous real time to once a day or once a week), depending on the organization's needs.

This warranty is void if:

  • The product was operated/stored in abnormal use conditions;
  • The product is repaired, modified or altered
  • The product was subjected to abuse, neglect, electrical fault, improper packaging, accident or acts of nature;
  • The product was installed improperly;
  • The serial number of the product is defaced or missing;
  • The tamper seal on the casing is broken.
  • The product is upgraded with firmware not applicable to region of purchase.

For further questions, please contact our technical support staff.

Download Memory Warranty Statement opens in new window

Download Buffalo Warranty Statement for Refurbished Products opens in new window

In addition to the Limited Warranty, your Buffalo product also comes with complimentary US-based technical support to assist with the setup of your unit or to help you with any warranty issues you may have, either via phone or email.

Depending on your product, you can contact our team via phone for the initial setup of your product, and then via email for the remainder of your product’s warranty.

Product Family Phone Email and Chat
TeraStation™ 3000/5000/7000/TS-V/TS-X 3 Years Best effort after warranty period
TeraStation™ 1000 / TS-XE 1 Year Warranty Period
TeraStation™ – WSS units 3 Years Best effort after warranty period
LinkStation™ 90 Days Warranty Period
DriveStation™ / Ministation™ 90 Days Warranty Period
AirStation™ Routers 90 Days Warranty Period
DD-WRT Routers 90 Days (Hardware) Warranty Period (Hardware)
MediaStation™ / CD Drives 90 Days Warranty Period
Switches 90 Days Warranty Period
All Others 90 Days Warranty Period
TeraStation™ 3000/5000/7000/TS-V/TS-X

Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for the entirety of the 3 year warranty via phone, chat, or email (or 5 years for enhanced warranty entitled units).

Support Setup assistance will be provided for the following features:

Networking Configuration Install NAS Navigator
RAID Configuration FTP
Create SMB / NFS / AFP Shares Built-in Backup
Connect to Active Directory Replication
Failover Sleep Timer
iSCSI Creation and Connection Print Server
UPS Sync Web Access
Firmware Updates Novastor Installation
Initialization / Reset / Restore Email Notification
Replacing Defective Drive (NVR) Axis Camera Companion One-Click Setup

Integration with 3rd party products and advanced configuration of NovaStor will be supported on a ‘best effort’ basis only.

To Contact Support, fill out the email contact form at http://www.buffalotech.com/contact, start a chat with support, or within your phone support period, call 866-752-6210, Option 3 then Option 2.

Terastation™ 1000/TS-XE

Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for 1 year from purchase via phone or via email and chat for the entirety of the warranty period.

Support Setup assistance will be provided for the following features:

Networking Configuration Connect to Active Directory
Install NAS Navigator UPS Sync
RAID Configuration Firmware Updates
Create SMB / NFS / AFP Shares Initialization / Reset / Restore
Replacing Defective Drives

In addition, guided setup articles and resources are available for:

Email Notification Sleep Timer
FTP Print Server
Built-in Backup Web Access
Replication Failover
Novastor Installation

Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

To Contact Support, fill out the email contact form at http://www.buffalotech.com/contact, start a chat with support, or within your phone support period, call 866-752-6210, Option 3 then Option 2.

TeraStation™ - Windows Storage Server

Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for the entirety of the 3 year warranty via phone, chat, or email (or 5 years for enhanced warranty entitled units).

Support Setup assistance will be provided for the following features:

Buffalo Tools Novastor Installation
iSCSI Target NFS Server
Creating SMB Shares iSCSI initiator
Installing 3rd Party Software

In addition, guided setup articles and resources are available for:

Adding Roles Dynamic Disk (RAID) Setup
DFS Client Setup FTP/HTTP Server
Joining an AD domain

Configuration of 3rd party products, configuration of added roles, and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

To Contact Support, fill out the email contact form at http://www.buffalotech.com/contact, start a chat with support, or within your phone support period, call 866-752-6210, Option 3 then Option 3.

Linkstation™

Installation and configuration support for LinkStation models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.

Support Setup assistance will be provided for the following features:

Networking Configuration Map a Share
Install NAS Navigator Firmware Updates
Turn on Time Machine Shares Initialization / Reset / Restore
RAID Configuration Replace Defective Drive
Create Shared Folders (NVR) Axis Camera Companion One-Click Setup

In addition, guided setup articles and resources are available for:

Connect to Active Directory Built-in Backup
UPS Sync Sleep Timer
FTP Print Server
DLNA Web Access
iTunes Server Novastor Installation

Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

To Contact Support, fill out the email contact form at http://www.buffalotech.com/contact, start a chat with support, or within your phone support period, call 866-752-6210, Option 3 then Option 1.

DriveStation™ / MiniStation™/ MediaStation™

Installation and configuration support for DriveStation, MiniStation and MediaStation models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.

Support Setup assistance will be provided for the following features:

Install Buffalo Tools
Install DVD / CD Software
Format Drive to compatible file system
Replace Drive in Multi Drive Unit

In addition, guided setup articles and resources are available for:

Configuring Buffalo Tools
Configuring DVD / CD Software
Installing Novastor (if included)

Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

To Contact Support, fill out the email contact form at http://www.buffalotech.com/contact, start a chat with support, or within your phone support period, call 866-752-6210, Option 3 then Option 1.

AirStation™ Routers / Clients (Non DD-WRT)

Installation and configuration support for Airstation Router and Wireless Client models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.

Support Setup assistance will be provided for the following features:

Change SSID
Attach Client
Configure DHCP
Connect to ISP (best effort)
AOSS Setup
Parental Controls
Access Controls

In addition, guided setup articles and resources are available for:

Configuring as a Bridge
Configuring as an Access Point
Port Forwarding
Eco Mode
QoS
MAC Filtering
USB Drives (all functionality)

Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

To Contact Support, fill out the email contact form at http://www.buffalotech.com/contact, start a chat with support, or within your phone support period, call 866-752-6210, Option 2.

DD-WRT Pre-Loaded AirStation™ Routers

Open Source DD-WRT Routers are factory pre-loaded with the open source operating system, DD-WRT. All development, firmware updates, technical and configuration support will be provided by DD-WRT and the DD-WRT community. Buffalo Americas provides a limited hardware warranty that covers malfunctioning hardware. Hardware warranty support is available for 90 days from purchase via phone or via email for the entirety of the warranty period.

Switches

Installation and configuration support for Buffalo Switches will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.

Support Setup assistance will be provided for the following features:

Basic System Settings
Basic VLAN creation
Port Trunking with TeraStation
Basic PoE Settings

Buffalo Smart Switches ship with an advanced feature set that is not supported by the Technical Support team. If you require professional advanced networking design assistance, Buffalo can help you contact a Buffalo partner.

Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

To Contact Support, fill out the email contact form at http://www.buffalotech.com/contact, start a chat with support, or within your phone support period, call 866-752-6210, Option 3 then Option 2.

Other items not listed

Other legacy devices that do not fit into these categories will be supported by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.

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To validate a registered enhanced warranty or lifetime warranty, Buffalo requires certain specifics on the warranted TeraStation device or Business-class Switch. Please have the proof of purchase/sale and serial number of the TeraStation device or Business-class Switch available when completing the form below.

FOR U.S. & CANADA CUSTOMERS ONLY

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Serial number of warranted product is required for warranty validation.
Your registration is not complete without it.

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Serial number of warranted product is required for warranty validation.
Your registration is not complete without it.

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Serial number of warranted product is required for warranty validation.
Your registration is not complete without it.

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Serial number of warranted product is required for warranty validation.
Your registration is not complete without it.

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For questions regarding Enhanced Warranty registration, please call (800) 587-8167.