Remote Management Service 


Manage multiple Buffalo Network Attached Storage devices with Remote Management Service by Buffalo, made for Solution Providers (SP).

 

This free licensing service actively manages your Buffalo NAS devices from one console to save you time to make your life easier.

 

View the Remote Management Service Press Release Here

 

This is for the pre-application of our Remote Management Service. The service will launch in the Fall of 2019.


Apply for the Service



Overview

Monitor & Manage Multiple Devices From a Single Console


Remote Management Service allows you to remotely manage multiple devices from the same console. Now you can monitor the status of each device and its drives, as well as receive real time notification of when events and errors occur and perform simple remote operations, all from a single console. No more visiting multiple locations for simple operations, saving you time and travel costs.

Remote Management Operations Include:

 

  • Unit Restart & Shutdown - You can remotely restart or shutdown immediately, or at a scheduled time.
  • Firmware Updates - By keeping your TeraStation up to date you can be safe from vulnerabilities or add the latest features.
  • Acquire Debug Logs - You can share debug logs with Buffalo’s after-sales support for more precise troubleshooting.
  • Initiate Device Beep - This helps you identify the unit from the other TeraStations at the site.

Gather & Share Information with Ability to Assign Tasks


Device Information Management

Remote Management Service allows service providers to create a detailed list of managed systems, available at a glance by gathering device and usage information such as system status, used capacity, uptime, etc. You can also tag each device's important data such as maintenance contracts or warranty information for consolidated device management.

 

Information Sharing and Task Assignment

Remote Management Service allows you to share device information, such as sending debug logs to technical support or saving a device's settings as a file to easily configure a replacement device. Remote Management Service also offers hierachical user roles with different privileges, which allows you to assign multiple users to the same device based on logistical needs. For example, you can give an MSP sales member and a technical support member the ability to monitor the same customer NAS device to ensure it runs smoothly, or have a technician maintain and troubleshoot multiple devices in different locations from the same console.

-This service uses encrypted communication by HTTPS.
-No special network setup is needed. All you need is a web browser and internet connection.
-This service does not gather data stored in TeraStation NAS. It only uses system information for remote control and monitoring.

Specifications

NAS Models

Part Numbers TS3210DN
TS3410DN
TS3410RN
TS5210DN
TS5410DN
TS5410RN
TS5810DN
TS51210RH

Device / Usage Information

Device /  Usage Information Data Type
Product Name Static
Product Model Static
Product Serial Number Static
Device Location Static
Device Name (Hostname) Dynamic
MAC Address Dynamic
IP Address (Ports) Dynamic
Firmware Version Dynamic
Array Used Capacity Dynamic
Array Total Capacity Dynamic
RAID Mode Dynamic
LVM Volume Used Capacity Dynamic
Device Event Log Dynamic
Debug Log Dynamic
Power Supply Status Dynamic
Failover Info (Partner IP, Main/Sub Devices) Dynamic
Backup Jobs History Dynamic
Amount of Sent/Received Packets Dynamic
System Uptime Dynamic
Drive Uptime Dynamic
SSD Information (Bad Sectors, TBW) Dynamic
HDD Information (Used Capacity, SMART) Dynamic
UPS Product Information Static
USP Battery Capacity Dynamic
USB Product Information Static
USB Device Used Capacity Dynamic
USB Device Total Capacity Dynamic

Remote Operations

Restart
Shutdown
Firmware Update
Acquire Debug Log
I'm Here

Settings Backup

User
Groups
Shared Folders
Access Restrictions

Event/Error Notifications

Formatting Drive
Checking Drive
Rewriting Drive
Drive Detected
Checking USB Drive
Formatting USB Drive
Rebuilding RAID After Drive Replacement
Start Backup Job
End Backup Job
Failover Job
Antivirus License Expiration Date
Boot Complete
Restart
Shutdown
User Quota Limit Reached
Group Quota Limit Reached
Bad Sectors on Drive
Drive TBW Reached
Drive Replacement
RAID in Degraded Mode
Backup Job Failed
Replication Failed
Failover Main Lost
Virus Quarantined
Replace Drive
Drive Not Found
Can't Mount Drive
RAID Array Error
Can't Mount Array
USB Drive Read Error
USB Drive Write Error
Fan Failure
Network Down

Downloads

Variations




Related Products


X