Remote Management Service
Manage multiple Buffalo Network Attached Storage devices with Remote Management Service by Buffalo, made for Solution Providers (SP).
This free licensing service actively manages your Buffalo NAS devices from one console to save you time to make your life easier.
View the Remote Management Service Press Release Here
This is for the pre-application of our Remote Management Service. The service will launch in the Fall of 2019.
Apply for the Service
Monitor & Manage Multiple Devices From a Single Console
Remote Management Service allows you to remotely manage multiple devices from the same console. Now you can monitor the status of each device and its drives, as well as receive real time notification of when events and errors occur and perform simple remote operations, all from a single console. No more visiting multiple locations for simple operations, saving you time and travel costs.
Remote Management Operations Include:
- Unit Restart & Shutdown - You can remotely restart or shutdown immediately, or at a scheduled time.
- Firmware Updates - By keeping your TeraStation up to date you can be safe from vulnerabilities or add the latest features.
- Acquire Debug Logs - You can share debug logs with Buffalo’s after-sales support for more precise troubleshooting.
- Initiate Device Beep - This helps you identify the unit from the other TeraStations at the site.
Gather & Share Information with Ability to Assign Tasks
Device Information Management
Remote Management Service allows service providers to create a detailed list of managed systems, available at a glance by gathering device and usage information such as system status, used capacity, uptime, etc. You can also tag each device's important data such as maintenance contracts or warranty information for consolidated device management.
Information Sharing and Task Assignment
Remote Management Service allows you to share device information, such as sending debug logs to technical support or saving a device's settings as a file to easily configure a replacement device. Remote Management Service also offers hierachical user roles with different privileges, which allows you to assign multiple users to the same device based on logistical needs. For example, you can give an MSP sales member and a technical support member the ability to monitor the same customer NAS device to ensure it runs smoothly, or have a technician maintain and troubleshoot multiple devices in different locations from the same console.
Device / Usage Information
|Device / Usage Information||Data Type|
|Product Serial Number||Static|
|Device Name (Hostname)||Dynamic|
|IP Address (Ports)||Dynamic|
|Array Used Capacity||Dynamic|
|Array Total Capacity||Dynamic|
|LVM Volume Used Capacity||Dynamic|
|Device Event Log||Dynamic|
|Power Supply Status||Dynamic|
|Failover Info (Partner IP, Main/Sub Devices)||Dynamic|
|Backup Jobs History||Dynamic|
|Amount of Sent/Received Packets||Dynamic|
|SSD Information (Bad Sectors, TBW)||Dynamic|
|HDD Information (Used Capacity, SMART)||Dynamic|
|UPS Product Information||Static|
|USP Battery Capacity||Dynamic|
|USB Product Information||Static|
|USB Device Used Capacity||Dynamic|
|USB Device Total Capacity||Dynamic|
|Acquire Debug Log|
|Checking USB Drive|
|Formatting USB Drive|
|Rebuilding RAID After Drive Replacement|
|Start Backup Job|
|End Backup Job|
|Antivirus License Expiration Date|
|User Quota Limit Reached|
|Group Quota Limit Reached|
|Bad Sectors on Drive|
|Drive TBW Reached|
|RAID in Degraded Mode|
|Backup Job Failed|
|Failover Main Lost|
|Drive Not Found|
|Can't Mount Drive|
|RAID Array Error|
|Can't Mount Array|
|USB Drive Read Error|
|USB Drive Write Error|