Out of Warranty Email Support

The out-of-warranty support team provides basic direction on critical issues. In many cases, the solution will be to replace the unit if it has failed.

The out-of warranty team attempts to allow no more than a 3 business day wait between communications. Please note that an invalid serial number will likely result in an email asking you to resubmit, so make sure you put in the proper 14-digit (numbers only!) serial number. 

Data loss caused by a failed unit can be handled by the Buffalo Data Recovery team as a premium, paid service. Please submit through our Data Recovery form.

Please note that an invalid serial number will likely result in an email asking you to resubmit, so make sure you put in the proper 14-digit (numbers only!) serial number.


Will be six digits, and might begin with "CALL-"; just put the 6 digit number in this field!


If the site incorrectly shows you as out of warranty, put your proof of purchase here.


This contact form is for units manufactured for and sold in the US / Canada / Central and South America region. Support contact information for other regions can be found on that regions' web site, which can be located at http://www.buffalotech.com/select-your-region

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