Find and download the latest product firmware, utility or driver.
The out-of-warranty support team provides basic direction on critical issues. In many cases, the solution will be to replace the unit if it has failed.
The out-of warranty team attempts to allow no more than a 3 business day wait between communications. Please note that an invalid serial number will likely result in an email asking you to resubmit, so make sure you put in the proper 14-digit (numbers only!) serial number.
Data loss caused by a failed unit can be handled by the Buffalo Data Recovery team as a premium, paid service. Please submit through our Data Recovery form.