Scope of Support


In addition to the Limited Warranty, your Buffalo product also comes with complimentary US-based technical support to assist with the setup of your unit or to help you with any warranty issues you may have, either via phone, email or live chat. Depending on your product, you can contact our team via phone for the initial setup of your product, and then via email or live chat for the remainder of your product’s warranty.

Product Family Phone Email and Chat
TeraStation™ 3000/5000/7000/TS-V/TS-X 3 Years Best effort after warranty period
TeraStation™ StorageCraft® Recovery Center 3 Years Best effort after warranty period
TeraStation™ 1000 / TS-XE 1 Year Warranty Period
TeraStation™ – WSS units 3 Years Best effort after warranty period
LinkStation™ 90 Days Warranty Period
DriveStation™ / Ministation™ 90 Days Warranty Period
AirStation™ Routers 90 Days Warranty Period
DD-WRT Routers 90 Days (Hardware) Warranty Period (Hardware)
MediaStation™ / CD Drives 90 Days Warranty Period
Switches 90 Days Warranty Period
All Others 90 Days Warranty Period

Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for the entirety of the 3 year warranty via phone, chat, or email (or 5 years for enhanced warranty entitled units).

Support Setup assistance will be provided for the following features (Please note that some features may not be available on all models):

Networking Configuration Install NAS Navigator
RAID Configuration FTP
Create SMB / NFS / AFP Shares Built-in Backup
Connect to Active Directory Replication
Failover Sleep Timer
iSCSI Creation and Connection Print Server
UPS Sync Web Access
Firmware Updates Novastor Installation
Initialization / Reset / Restore Email Notification
Replacing Defective Drive (NVR) Axis Camera Companion One-Click Setup

Integration with 3rd party products and advanced configuration of NovaStor will be supported on a ‘best effort’ basis only.

Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for 1 year from purchase via phone or via email and chat for the entirety of the warranty period.

Support Setup assistance will be provided for the following features:

Networking Configuration Connect to Active Directory
Install NAS Navigator UPS Sync
RAID Configuration Firmware Updates
Create SMB / NFS / AFP Shares Initialization / Reset / Restore
Replacing Defective Drives  

In addition, guided setup articles and resources are available for:

Email Notification Sleep Timer
FTP Print Server
Built-in Backup Web Access
Replication Failover
Novastor Installation  

Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for the entirety of the 3 year warranty via phone, chat, or email (or 5 years for enhanced warranty entitled units).

Support Setup assistance will be provided for the following features:

Buffalo Tools Novastor Installation
iSCSI Target NFS Server
Creating SMB Shares iSCSI initiator
Installing 3rd Party Software  

In addition, guided setup articles and resources are available for:

Adding Roles Dynamic Disk (RAID) Setup
DFS Client Setup FTP/HTTP Server
Joining an AD domain  

Configuration of 3rd party products, configuration of added roles, and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

Installation and configuration support for LinkStation models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.

Support Setup assistance will be provided for the following features:

Networking Configuration Map a Share
Install NAS Navigator Firmware Updates
Turn on Time Machine Shares Initialization / Reset / Restore
RAID Configuration Replace Defective Drive
Create Shared Folders (NVR) Axis Camera Companion One-Click Setup

In addition, guided setup articles and resources are available for:

Connect to Active Directory Built-in Backup
UPS Sync Sleep Timer
FTP Print Server
DLNA Web Access
iTunes Server Novastor Installation

Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

Installation and configuration support for DriveStation, MiniStation and MediaStation models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.

Support Setup assistance will be provided for the following features:

Install Buffalo Tools
Install DVD / CD Software
Format Drive to compatible file system
Replace Drive in Multi Drive Unit

In addition, guided setup articles and resources are available for:

Configuring Buffalo Tools
Configuring DVD / CD Software
Installing Novastor (if included)

Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

Installation and configuration support for Airstation Router and Wireless Client models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.

Support Setup assistance will be provided for the following features:

Change SSID
Attach Client
Configure DHCP
Connect to ISP (best effort)
AOSS Setup
Parental Access Controls
Parental Content Controls

In addition, guided setup articles and resources are available for:

Configuring as a Bridge
Configuring as an Access Point
Port Forwarding
Eco Mode
QoS
MAC Filtering
USB Drives (all functionality)

Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

Open Source DD-WRT Routers are factory pre-loaded with the open source operating system, DD-WRT. All development, firmware updates, technical and configuration support will be provided by DD-WRT and the DD-WRT community. Buffalo Americas provides a limited hardware warranty that covers malfunctioning hardware. Hardware warranty support is available for 90 days from purchase via phone or via email for the entirety of the warranty period.

Installation and configuration support for Buffalo Switches will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.

Support Setup assistance will be provided for the following features:

Basic System Settings
Basic VLAN creation
Port Trunking with TeraStation
Basic PoE Settings

Buffalo Smart Switches ship with an advanced feature set that is not supported by the Technical Support team. If you require professional advanced networking design assistance, Buffalo can help you contact a Buffalo partner.

Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

Other legacy devices that do not fit into these categories will be supported by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.

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